What does a field service engineer do?
Field service engineers install, commission and repair robots at customers' sites: hospitals, warehouses, factories and farms. They are often the person the customer sees most, so the role mixes technical skill with looking after people.
Expect travel, sometimes a lot of it, and the satisfaction of getting a stopped robot working again.
Also advertised as: Service engineer, Field robotics engineer, Customer support engineer.
A typical week
- Installing and commissioning new robots
- Planned maintenance and emergency repairs
- Training customers' staff to use the robots
- Reporting recurring faults back to engineering
Skills employers ask for
- Electrical and mechanical fault-finding
- Robot controllers and some programming
- Networking and basic IT for connected robots
- Calm, clear communication with customers
- A driving licence and willingness to travel
How much do field service engineers earn?
Only 8 of the 165 open roles give pay today, which is too few to give a fair figure, so I've left it out rather than guess. You can see the roles that do show pay on the jobs board.
Who is hiring field service engineers?
The employers with the most open field service engineer roles today:
- Intuitive26 roles
- Formic22 roles
- Path Robotics13 roles
- AV7 roles
- FANUC America Corporation5 roles
- Johnson & Johnson Innovative Medicine5 roles
- Symbotic4 roles
- Vanderlande4 roles
- Telexistence4 roles
- NEURA Robotics4 roles
- Tutor Intelligence4 roles
- Movu Robotics3 roles
Where are the jobs?
The cities with the most open field service engineer roles, each with its own page of robotics jobs:
- San Francisco Bay Area14 roles
- Los Angeles7 roles
- Tokyo6 roles
- Atlanta5 roles
- Boston4 roles
- Detroit4 roles
- Chicago4 roles
- Austin3 roles
- Stuttgart3 roles
- Dallas–Fort Worth3 roles
And by country:
- United States108 roles
- Germany9 roles
- Japan8 roles
- United Kingdom7 roles
- Italy5 roles
- Australia4 roles
- Netherlands4 roles
- Canada3 roles
- Taiwan3 roles
- Austria2 roles
What levels are open?
37 of the 165 roles say their level in the title. They split like this:
- Entry-level4 roles
- Mid-level6 roles
- Senior19 roles
- Lead / Manager7 roles
- Director1 role
Entry-level roles are scarce across robotics, not only in this one. I looked at why, and what I’d suggest if you’re starting out, in this article on the entry-level gap.
How to become a field service engineer
Many field service engineers start as technicians, or come from the armed forces or other service engineering roles. I'd suggest this route if you enjoy variety and travel, since it builds a broad knowledge of the robots that later opens doors into applications and engineering roles.
If you’re early on, the robotics internships and entry-level and graduate roles are the places to start.
Open field service engineer jobs
The newest, one an employer:
- Field Service Engineer – AMR & RoboticsCBS Global EMEA · Budapest, Hungary
- Robotics Service Engineer (Mr. Robot Project)MR DIY International · Singapore
- Robotics Field Service EngineerFormic · San Antonio, United States
- Senior Manager, Field ServicesAgility Robotics · Pittsburgh, United States
- Field Service EngineerIntuitive · Milan, Italy
- フィールドサービス ソフトウェア エンジニア(東京) / Field Services Software Engineer (Tokyo)Telexistence · Tokyo, Japan
- Field Service TechnicianMujin · Suwanee, United States
- Field Service EngineerBastian Solutions · Veghel, Netherlands
- Senior Field Services Engineer (R6380)Shield AI · San Diego, United States
- Mechatronic Field Service EngineerAutomation & Robotic Technologies · Bayswater, Australia
- Titan Lead Field Service Engineer - Integration & Training SpecialistAV · Huntsville, United States
- Field Service Engineer - Robot / Automation Systems Repair (Boston, MA Metro)Brooks Automation · United States
- Robotics Maintenance & Field Service Technician II / III - SouthTutor Intelligence · Dallas-Fort Worth, United States
- Field Service Engineer, RoboticsMeta · Burlingame, United States
- Mission Operator - Field Service RepresentativeScout AI · Paso Robles, United States
New robotics roles every Monday
One short email a week from Robotics Connected: new roles from the companies' own careers pages, the events coming up and the companies in the news. Free, and no account needed.