Enterprise Account Manager

About the role

• We are looking for an Enterprise Account Manager who can own a portfolio of complex healthcare customers, drive measurable outcomes, and grow revenue through thoughtful, consultative partnership • You will own the full lifecycle relationship for a book of Enterprise customers. You will help them navigate the healthcare data privacy landscape, adopt Freshpaint deeply across their stack, and expand their use of our platform over time. You will be directly responsible for net revenue retention across your accounts by driving adoption, renewals, and expansion while keeping customer outcomes at the center of every decision • Own net revenue retention and ARR across a book of ~40-60 Enterprise customers • Build and execute account and value plans that drive product adoption, measurable outcomes, and expansion • Lead renewals, upsells, and cross-sells, running a disciplined commercial process from early signals through close • Run structured executive check-ins and QBRs that tie Freshpaint usage to business impact and future roadmap • Use Freshpaint, Looker, and HubSpot to monitor health, forecast accurately, and prioritize where to engage • Partner cross-functionally (Support, CSE, Product, Marketing, Partnerships, Sales) to remove blockers and unlock new value • Serve as a trusted advisor and voice of the customer, building deep relationships with champions and executive sponsors • Travel up to 30% for onsite visits, conferences, and Freshpaint events Benefits • Stock options package with a 10 year exercise window • 401k • Remote within US timezones (we are not async remote) • Unlimited PTO with a minimum of 2 weeks required • Half-day Fridays • Health, dental, and vision Insurance - 100% covered for you, and up to 80% covered for dependents • Mental health benefits - therapy sessions, regular check-ins, and more • 2 Treat Yourself Days - $100 and a day off just to treat yourself, 2x per year • Free Spotify • Health + Wellness Benefit - $50/month to the gym, or whatever your thing is! • Conferences - we’ll pay for you to go and learn stuff • Generous parental leave - regardless of your gender, take 12 weeks with your kid • Life insurance • Tech budget - Brand new MacBook and whatever else you need • Monthly co-working credits • 2-4 offsites Per Year