Systems Reliability Engineer

About the role

Chef Robotics is the market leader in physical AI for the food industry — deploying AI-powered robots that solve one of the country's largest, most urgent labor shortages. Our fleet has produced over 120 million real meals across a dozen customer facilities in North America and Europe, for customers like Amy’s Kitchen, gategroup, and CookUnity , and every one of those meals trains our AI further. Backed by leading investors, we've proven the hardest part in robotics — real-world deployment at scale — and now we're looking for people who want to build what comes after. About the Role We're hiring a Systems Reliability Engineer to serve as a vital link between our customers and our engineering teams. In this role, you’ll work in the office, communicating with customers’ operations teams to understand issues on site, triage incoming tickets with relevant data, investigate to determine a fix, and deploy fixes or mitigations. When help is needed, you will lead escalations to Engineering. Additionally, you'll be in the field to execute repairs, deploy fixes, ensure resolution, and ensure customer satisfaction. You will also partner with our sales team to improve existing performance and develop and test new tasks for the robot, leading to expansion at existing customers. This is an opportunity to use your deep technical expertise and passion for robotics while having a direct impact on Continuous Improvement and Chef's revenue stream. In this role, you’ll be responsible for managing one of the core drivers of the company’s success: our relationships with our customers. If you’re excited about working in a customer-facing role on hard technical problems and you thrive in the fast-paced, dynamic environment of an early-stage startup, we’d love to hear from you. Please note that you'll spend about 50% of your time on site at customer food-production facilities in North America, and the rest working from our SF office in Potrero Hill. If you'd rather be next to the robot than reading about it in a ticket, this is the job. What You'll Do Lead deployment and support of Chef's robots at customer sites, as the face of Chef in the field Triage incoming tickets with data, find the root cause, and ship fixes or mitigations Do hands-on break/fix repairs on the line, and deploy and test new software on site Lead escalations to our Forward Deployed Engineering and R&D teams on production-blocking issues Partner with Customer Success to improve robot performance and develop and test new robot tasks Build relationships with customers' operations teams so they trust the system and the people behind it Qualifications BS, MS, in Computer Science, Robotics, Electrical Engineering, Mechanical Engineering, or a related field 3+ years in a hands-on, customer-facing technical role: field, applications, deployment, solutions, or forward deployed engineering Comfort debugging across hardware and software, and doing break/fix work yourself Working knowledge of Linux and Python Clear communication: you can explain an issue to a plant manager and to an engineer, and document it well Able to travel 50% of the time and join the on-call rotation Nice to have Experience with ROS Background in one or more of robotics, motion planning, computer vision, controls, or machine learning Experience building API integrations or internal support tooling Experience in food production, manufacturing, or other industrial environments Where this role goes You'll see more of how our robots actually perform than almost anyone at the company. From here, people can grow into Senior Systems Reliability Engineer and Forward Deployed Engineering.