Cage Cashier

About the role

Responsibilities: • Verifies and balances drawer funds at beginning and end of shift. Safeguards said funds. • Exchanges gaming chips and slot tickets for guests in exchange for cash. • Assists patrons in requests for assistance, services, and information in a courteous, respectful manner. • Maintains assigned window in a neat, organized, and professional manner. • Processes credit card advances, valid personal/payroll checks, traveler checks for cash. • Assists patron in credit application completion and marker issuance/payment. • Maintains knowledge of property information, including memorabilia. • Enrolls guests into the Players Club. • Maintains accurate player tracking information. • Assists with all casino promotions and special events. • Completes all club transactions including enrollment, redemptions, tracking, card creation, etc. • Assists guest with tickets to events; distribute will call as needed. • Provides superior guest service to all guests. • Issues redemptions to guests cashing in points. • Verifies contents and accepts responsibility of the bank. • Answers questions concerning upcoming entertainment at Hard Rock Live. • Operates ticket reservation system and other in-house computer based systems used in the area. • Reports any system issues to the supervisor. • Promotes outstanding guest relations and treats every guest with courtesy and kindness. • Removes, records, and turns in amount of cash in register at end of shift, with necessary paperwork. • Obtains tickers as requested, computer bills, gives proper change and/or obtains signatures as needed. Competencies: • Must possess excellent communication, organizational and analytical skills. • Must be very detailed oriented. • Must project a professional and positive image. • Must have a high level of energy. • Excellent interpersonal skills. • Ability to deal with people in a manner that shows sensitivity, tact, and professionalism. • Must be able to communicate clearly and effectively with all Hard Rockers and guests. • Ability to understand and promulgate written memos, instructions, regulations. Excellent telephone skills required. • Excellent telephone skills required. • Must possess excellent communication, organizational and analytical skills. • Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure. • Data entry skills preferred. • Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs. • Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions. • Previous cash handling experience required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.