Quality Engineer – Field Return Analysis (human)

About the role

\n\nYour mission & challenges • You investigate and diagnose returned robots from the field, analyzing mechanical, electrical, and software-related issues. • You carry out systematic troubleshooting, perform root-cause analyses, and document all results in a clear and structured manner. • You plan, execute, and evaluate tests to reproduce and validate the identified failure causes. • You contribute to the development and optimization of testing methods and support the continuous improvement of test processes. • You derive technical actions and design improvements and work closely with the R&D, Quality, and Manufacturing teams to implement them. • You assist in evaluating field failure trends and prepare statistical analyses to identify patterns and areas of concern. • You create technical reports, presentations, and structured lessons learned to effectively share insights across the organization. • You actively contribute to improving overall product reliability and service quality. • You support the complaint management process by analyzing root causes and communicating findings with the Service and Customer Support teams. • You participate in quality-related development of software tools used to test, read out, or diagnose robot components. What we can look forward to • You have ideally completed a Master of Science in Mechatronics and previously completed a technical apprenticeship – for example as a mechatronics or electronics technician – possibly within a dual study program such as the Reutlingen, Esslingen or Albstadt model. • You have strong knowledge in control engineering and experience in programming, such as with Python, C/C++, or MATLAB/Simulink. • You have expertise in electronics, sensor technology, drive systems and/or robotics, and you are confident in working with measurement equipment, diagnostic tools and laboratory setups. • You have experience with common problem-solving methodologies such as 8D, Ishikawa, FMEA, 5-Why or other quality tools, and you ideally bring basic knowledge of statistics or data analysis; experience with embedded systems or industrial communication protocols is a plus. • You think analytically and in a structured manner, and you have strong diagnostic and problem-solving abilities. • You are highly self-motivated, work independently, and bring a collaborative, communicative working style. • You document your work precisely and reliably. • You have very good English skills and good German skills.