Spare Parts Manager (Human)

About the role

\n\nIn Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows. How you work You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales. Your mission & challenges Your responsibilities, in order of priority: 1. Define spare parts • Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering • Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced • Own spare parts master data and part numbering in our ERP system, and keep them current with every product change 2. Set up spare parts processes • Set up the process from quotation and order to delivery, returns and warranty handling • Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish • Track KPIs such as availability and delivery lead time, and train the service team and partners 3. Define spare parts pricing • Define pricing model and price lists for spare parts, kits and exchange parts • Review prices and margins regularly, aligned with the Service Partner Program 4. Grow the spare parts business • Analyze installed base and sales data to forecast spare parts revenue • Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales • Set revenue and margin targets, report on progress and feed recurring failures back to Development What we are looking for Must-have: • Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field • Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive • Experience in setting up spare parts processes, demand forecasting and pricing • Hands-on experience with ERP systems (master data, inventory, purchasing) • Structured, independent and comfortable building things from scratch • Good language skills in German and English Nice to have: • Experience with Microsoft Dynamics 365 Business Central • Technical understanding of robotics or mechatronic systems • Experience with service partner or distributor networks