Senior Key Account Manager (human)

About the role

\n\nYour Mission & Challenge • Own and manage strategic relationships with our most important enterprise customers • Serve as the primary point of contact for executive stakeholders at the C-level and VP level • Independently lead renewal, upsell, and account expansion initiatives • Develop and grow customer relationships through a structured, long-term account strategy • Identify opportunities to increase customer value, adoption, and revenue growth • Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams • Drive customer satisfaction, retention, and long-term partnership success • Analyze customer needs and develop tailored growth and success strategies • Take ownership of Net Revenue Retention (NRR) and portfolio growth targets • Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions What We're Looking For • 7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments • Proven experience managing and growing strategic enterprise accounts • Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores • Excellent stakeholder management skills with experience engaging executive decision-makers • Strong cross-functional collaboration capabilities and project management skills • Experience working with customer success methodologies, customer health frameworks, and account planning processes • Data-driven approach to portfolio management and customer growth strategies • Strong commercial mindset with a track record of identifying and executing expansion opportunities • Ability to balance relationship management with revenue responsibility