IT Support & Operations Engineer (human)

About the role

\n\nOur central IT team in Germany relies on you as the IT Champion on site, keeping day-to-day IT running at our Zurich office of around 100 people: M365-connected Windows and Mac devices, AD-joined Linux clients, peripherals, printers, and local enterprise networking. When something needs deeper expertise, our well-staffed IT team in Riederich is there to back you up with 2nd- and 3rd-level support – you're the one who spots problems early, fixes what you can, and escalates the rest with the right context. Your mission & challenges • Single Point of Contact: Be the go-to person for IT at NEURA's Zurich office – approachable, visible, and quick to respond when something breaks. • Windows, Mac & M365: Keep M365-connected Windows and Mac devices healthy – provisioning, basic Intune/Entra ID tasks, updates, and everyday troubleshooting. • Linux: Support AD-joined Linux devices, from routine domain and access issues to basic diagnostics. • Peripherals & Printers: Set up, maintain, and troubleshoot peripherals and printers across the site. • Local Networking: Monitor and troubleshoot the site's enterprise network – connectivity, WLAN, and switch-level issues – and recognise when a problem needs specialist attention. • Smart Escalation: Judge confidently what's yours to fix and what belongs with the central team's 2nd/3rd-level support in Riederich – and hand it over with the right context. • Device & User Lifecycle: Handle onboarding and offboarding locally, keep devices ready-to-deploy, and maintain accurate records. • Vendor Coordination: Liaise with local vendors and service providers for hardware, networking equipment, and printer maintenance. • Process & Documentation: Follow and help refine central IT processes rather than building local workarounds; document recurring issues so Riederich can act on patterns. What we can look forward to • Completed IT apprenticeship (Informatiker/in EFZ, ideally with a systems technician focus) or an equivalent qualification, or a Bachelor's degree in computer science or a related field (FH or university). • Several years of hands-on, generalist IT support experience spanning Windows, macOS, Microsoft 365, and Linux environments. • Working knowledge of Microsoft Entra ID and M365 administration (users, groups, MFA, licensing). • Experience with AD-joined Linux clients. • Comfort troubleshooting local network issues – connectivity, WLAN, and basic switch configuration. • Independent, structured way of working – you're used to being the only IT person in the room and know how to prioritise. • Fluent German and English, written and spoken (B2 or higher). • Willingness to travel occasionally to the Riederich headquarters for onboarding, alignment, or team events.