IT Operations Engineer

About the role

WHO WE ARE Physical Intelligence is bringing general-purpose AI into the physical world. We are a group of engineers, scientists, roboticists, and company builders developing foundation models and learning algorithms to power the robots of today and the physically-actuated devices of the future. THE TEAM You will join a small, hands-on IT team that keeps researchers, engineers, robot operators and data teams moving around the clock. We value pragmatism, initiative, and people who enjoy solving problems together. You will have the autonomy to identify what matters most and see improvements through. ABOUT THE ROLE You will own day-to-day IT operations for Physical Intelligence across our offices and robot labs. This is a hands-on role for someone who likes fixing things for people and then building the automation so the fix sticks. You will run our service desk and the systems behind it, and help shape a standardized platform that keeps pace with how fast we grow. IN THIS ROLE YOU WILL - Run the service desk: triage, resolve and automate requests, and share an on-call rotation for urgent issues. - Own onboarding and offboarding, from equipment and accounts to same-day access removal. - Manage devices across macOS, Windows, Linux, iOS and Android: enrollment, patching, OS updates and inventory. - Administer identity and SaaS, including Okta, Google Workspace and Slack, and keep access clean as teams change. - Build workflows and automations that remove repeat work from the queue. - Support our sites on-site: workstations, robot-lab computers, conference rooms, printers and building access, and first-line network triage with our network partner. - Help deliver IT projects such as new site openings and security rollouts. WHAT WE HOPE YOU'LL BRING - 5+ years in IT operations, support engineering or systems administration at a fast-growing company. - Hands-on experience with an identity provider (Okta or similar), MDM (Fleet, Jamf, Intune or similar) and Google Workspace administration. - Scripting skills in Python, Bash or similar to automate routine work. - Comfort supporting Linux alongside macOS and Windows. - Clear communication with people of every technical level, and good judgment about security and access. BONUS POINTS - Experience with service desk automation or AI agents for IT workflows. - Experience opening offices or supporting labs, warehouses or shift-based operations. - Experience with Tailscale, networking or building access systems. - Excitement about robotics and a desire to learn. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.