Mobile Service Technician

About the role

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA. We are looking for a Mobile Service Technician to compliment our superstar team.The role requires technical expertise and strong mechanical ability to troubleshoot and repair our humanoid robot fleet. As a mobile technician, you will serve as a frontline technical representative—traveling to customer facilities, deployment zones, and trial sites. Responsibilities: • Responsible for the maintenance of humanoid robots and necessary mobile infrastructure at commercial or residential locations. • Perform routine maintenance and repairs on the humanoid robot fleet. • Proficient in troubleshooting mechanical, electrical and software-based issues. • Work closely with engineering, build, validation and fabrication teams to resolve issues quickly. • Verify use-case stability on-site and provide direct, actionable feedback to the Development teams to drive product improvements. • Maintain detailed and accurate records of all maintenance and repairs. • Develop tools and document diagnostic procedures for process improvement. • Ability to follow assembly documentation. • Ability to work under short timelines when needed. • Experience in customer-facing positions. • Valid Driver License and clean driving record. Requirements: • 3+ years experience working with complex systems. • Familiarity with computer based tools such as but not limited to CMD prompt, Google Suite, in house development GUI’s. • Familiarity with electrical hardware based diagnostic tools such as but notlimited to Scope, Digital MultiMeter, Current Probes. • Familiarity with torque tools and mechanical assembly. • Ability to read PCB and Harness schematics. • Full system architecture diagnostic experience and organized diagnosticprocesses. • Ability to remove and replace mechanical components up to 50lbs. • Great attitude and excited to face challenges. • Valid drivers license and clean driving record. Bonus Qualifications: • DAQ system implementation experience. • Small brushless motor experience. • Harmonic drive, clutches, torque/force sensor knowledge. • Robotics experience. • Experience using Jira, Confluence, Slack. • IPC 610, 620 or J-Std-001. The US base pay range for this full-time position is $30.00 to $55.00 per hour. The pay offered for this position may vary based on several individual factors, including job-related knowledge, skills, and experience. The total compensation package may also include additional components/benefits depending on the specific role. This information will be shared if an employment offer is extended.