Account Manager

About the role

The Account Manager Senior – CDMX is responsible for building and executing the regional commercial strategy, driving revenue growth, and developing a strong pipeline of opportunities aligned with Dematic’s portfolio.We offer: • Career Development • Competitive Compensation and Benefits • Pay Transparency • Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Tasks and Qualifications: This role requires full ownership of the territory, including market development, customer engagement, opportunity qualification, and closing of complex, long-cycle projects. The individual will work closely with internal teams such as Engineering, Solutions Development, After Market, and Finance to deliver competitive and high-quality solutions. The position demands a proactive “hunter” mindset, with strong discipline in pipeline generation, customer follow-up, and CRM management. At the same time, the role requires the ability to build long-term relationships and identify repeat business opportunities within existing accounts. The Account Manager Senior will also play a key role in shaping Dematic’s market positioning in the Bajío, identifying industry trends, competitor activity, and new business opportunities that support long-term growth in Mexico. Key Responsibilities: Business Development & Territory Ownership • Own and develop the Bajío region commercial strategy. • Identify and pursue new business opportunities through cold calling, networking, and market mapping. • Build and maintain a strong pipeline aligned with revenue targets. • Penetrate target accounts and expand Dematic’s footprint in the region. Account Management • Develop and manage strategic customer relationships. • Identify upsell, cross-sell, and repeat business opportunities. • Understand customer operations, challenges, and long-term needs. • Position Dematic as a trusted advisor and long-term partner. Sales Execution • Lead the full sales cycle: qualification, solution development, proposal, negotiation, and closing. • Collaborate with Engineering and Solutions teams to define optimal solutions. • Prepare and deliver executive-level presentations. • Ensure alignment between customer expectations and internal capabilities. Commercial Discipline • Maintain accurate and disciplined CRM (Salesforce) management. • Develop forecasts, budgets, and pipeline visibility. • Track opportunity progress and ensure timely follow-up. • Align with internal processes and approval workflows. Market Intelligence & Strategy • Monitor market trends, competition, and customer needs in the Bajío region. • Provide insights to leadership on growth opportunities. • Support definition of vertical strategies (Automotive, Retail, 3PL, Manufacturing). • Contribute to long-term commercial planning in Mexico. Required Profile Education • Bachelor’s degree in industrial engineering, Mechanical Engineering or related field. • Advanced English proficiency (required). Experience • 5–10 years of experience in: • Technical sales • Industrial automation • Material handling • Supply chain solutions • Proven experience selling complex solutions. • Experience managing long sales cycles. • Experience working with executive-level stakeholders. Core Competencies • Strong commercial acumen. • Hunter mindset with disciplined execution. • Strategic thinking and territory ownership. • Ability to manage complex sales processes. • Strong communication and negotiation skills. • High level of accountability and ownership. • Ability to work cross-functionally. • Resilience and persistence.