Senior IT Specialist (HLC)

About the role

Job Title Senior IT Specialist (HLC)Job Description Reports to: Group Leader Location: London - Heathrow Airpor, Terminal 5 Contract Type: Permanent Introduction The Vanderlande IT Support team is responsible for maintenance and optimization of the baggage handling system (High Level Controls). You will be located at Heathrow working 5 days a week and on call together with wider support teams to make a positive difference for our customers in a challenging environment. Roles and Responsibilities You will work closely with other suppliers to deliver an effective process to maintain multiple platforms and business critical systems with vulnerability management, patching (co-ordination through test facility) and configurations. There will be regular reporting to numerous stakeholders and collaboration with other business partners to deliver a highly visible response. • Part of service team organisation to deliver Baggage Handling System (BHS) support and patch management / updates • Liaison with project teams and architects to understand roadmaps for managing obsolescence • Perform threat monitoring using customer tools as directed • Ideally, technically skilled with SUSE Linux, Oracle and Microsoft Operating Systems & HP hardware. • Coordinate with supplier organisations at the customer site and internal Vanderlande departments for scheduling updates. • Will be responsible for Incident Management (working in a team) and contributing to the IT & OT teams’ response and escalation within Vanderlande, as appropriate. • Provide Vulnerability Management on Baggage Systems (OT and IT) including tools to provide compliancy for our customer (following customer policies). • Involvement with cyber teams on the customer site in daily operational meetings and topic discussions and forums to influence best practices on site. • Actively contribute to customer IT policies and ensuring the details are shared with the Vanderlande user community / stakeholders for compliance. • Represent Vanderlande when engaging with our customer and other suppliers to deliver a highly visible IT Specialist Baggage System support service. • Assure access control using the Heathrow applications / processes. Preparing access request information before submission to HAL IT for approval. • Produce detailed technical reports about security incidents and produce monthly performance reporting Role Qualification and Skills • Linux admin experience (ideally SUSE) • Microsoft Server operating system experience essential • Experience with application testing • Familiar with working on a VMware environment • Experience with Cyber activities of compliance (OS patching and application updates) • Backup tooling experience – Idera and Veeam desirable • Awareness of Cyber topics – vulnerabilities, patching practices, security methodology Experience of Baggage Handling / Airport Systems will be beneficial but not essential as training will be provided What we offer • 28 days annual leave (excluding public holidays) • Aviva Medical Cover • YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers • A challenging work environment with lots of opportunities of career progression. • Cycle to work scheme • Yellow Nest is a salary exchange scheme that reduces childcare costs for parents and employers • Pension with Aviva • Access to Achievers an award-winning recognition platform that inspires to recognise your coworkers Where points are awarded that can be exchanged for a range of goods and discounts. Diversity & Inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.