Resident Support Engineer (Brazil)

About the role

Resident Support Engineer (Brazil) Brazil, Full-time, Delivery & Service Key Responsibilities: • Serve as the on-site technical owner for HAI systems at the assigned customer location; ensure continuous, stable operation of deployed ACR/AGV/AMR solutions. • Provide ongoing support and maintenance during and post-deployment, including fault diagnosis, troubleshooting, and resolution of hardware/software issues. • Assist in configuring firmware for robots, conveyors, servers, and scanners. • Collaborate in software testing during project implementation and support phases. • Test the fully integrated HAIQ Warehouse Management System with customer or vendor sub-systems. • Conduct site inspections and evaluations, including grid line marking and floor DM code adherence. • Perform basic DevOps operations as required. • Report to the Customer Service and Support Department; escalate complex issues to global technical teams and coordinate closed-loop resolution. • Document on-site issues, solutions, and best practices; contribute to knowledge base development. Qualifications: • Associate‘s degree or above in Mechanical, Industrial, Robotics, Electrical Engineering, or equivalent technical training/experience. • Entry-level exposure or knowledge in supporting AGV, ACR, or AMR solution implementations. • Familiarity with Linux/UNIX, SQL, and scripting for task automation. • Basic understanding of VPNs, firewalls, and routers. • Some knowledge of WMS/WES/WCS integration and PLC is preferred but not required. • Strong analytical and troubleshooting skills. • Language: Proficiency in English required for global coordination; Portuguese for local customer communication; Chinese (Mandarin) is advantageous but not mandatory. • Must be willing to reside at the assigned project location for the duration of the contract. • Travel: 5–10% for training or other support opportunities. To apply for a position, please click the button below to send your resume by email!