Helpdesk Engineer Software Applications

About the role

Helpdesk Engineer Software Applications Company Description Movu Robotics Innovation, ambitious growth, technology, state-of-the-art robots – that’s Movu Robotics in a nutshell. Due to the in-house design and manufacturing process of our systems, an exciting, hands-on work environment with plenty of challenges and advancement opportunities is guaranteed. Will you help shape the future of intralogistics? Job Description We are looking for a highly motivated and experienced individual to join our team as Helpdesk Engineer for software applications. Your tasks: • Serve as the first point of contact for customer Key-Users reporting incidents or questions • Receive, categorize, and prioritize tickets in the helpdesk system • Perform standard troubleshooting, system resets, basic configuration checks, and guided workarounds • Monitor system dashboards and alerts for automated storage and conveyor systems • Assist operators and Key-Users with login issues, user permissions, and routine tasks • Escalate unresolved or complex issues to Level 2 Support with clear documentation • Maintain and update the knowledge base with recurring issues and standard procedures • Support end-user training sessions or refreshers when needed Qualifications • Technical or logistics background (IT, mechatronics, industrial engineering, logistics) • Basic knowledge of WMS/WCS, automated storage systems, conveyor technology, or PLC basics • Strong analytical skills, attention to detail, and a methodical approach to problem-solving • Customer-focused, with strong communication and interpersonal skills • Comfortable working with multiple systems simultaneously (WMS, WCS, monitoring dashboards) • Fluent in English (written and spoken) • You demonstrate attention to detail. • You have excellent time management and prioritization skills, and you're able to effectively manage multiple tasks simultaneously. • You are stress resistant and have the gift to make a customer feel comfortable and helped, even in stressful situations. Additional Information What do we offer you? • A place in an enthusiastic, young organisation with the necessary ambitions • The necessary freedom and opportunity to take initiative. • An intensive training by experienced people. • An attractive salary in an international environment with many benefits: Company car with fuel card/charging passGroup & health insuranceMeal vouchers (8€)Eco vouchersNet allowancesCAO90 BonusLaptopiPhone + subscription20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total) • Company car with fuel card/charging pass • Group & health insurance • Meal vouchers (8€) • Eco vouchers • Net allowances • CAO90 Bonus • Laptop • iPhone + subscription • 20 days of vacation plus 12 extra days for working a full year on 40h-workweek instead of 38h (32 leave days in total) Unsolicited representations by third parties (recruitment agencies, headhunters, ...) of CVs via mail and/or telephone for our vacancies are considered as direct applications where no compensation is provided to the third party. Any T&Cs from these third parties will not be accepted unless upon signature of the T&Cs by a person in charge of HR. Candidates remain registered in the system for 12 months and cannot be proposed again during this period.